STORE POLICY
REFUND & RETURNS POLICY
Returns
We hope you love your BROCLAD purchase. If you change your mind, you may request a return within 14 days of receiving your order. Items must be returned in their original condition, unworn, unused and, where possible, with original tags and packaging.
Free UK Returns
BROCLAD offers free returns within the United Kingdom on eligible items. Once your return has been approved, we will provide return instructions and an approved prepaid return method. Please do not send your return independently, as unauthorised postage costs may not be reimbursed.
Non-Returnable Items
For hygiene reasons, certain items may not be eligible for return once opened, unsealed or used. Personalised or made-to-order products may also be excluded where permitted by law.
This does not affect your statutory rights if an item is faulty, damaged or not as described.
Refunds
Once your return has been received and inspected, we will notify you. Approved refunds will be issued to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Exchanges
If you need a different size or product, please contact us at hello@broclad.com. We will be happy to assist, subject to availability.
Faulty or Incorrect Items
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@broclad.com, including your order number and details of the issue.
International Returns
International returns are accepted for eligible items. Please contact us before returning an international order so that we can provide the appropriate return instructions.
PROMOTIONS AND DISCOUNT CODES
From time to time, BROCLAD may offer promotional codes, discounts or special offers.
Unless otherwise stated, promotional codes cannot be exchanged for cash and may be subject to specific eligibility requirements, expiry dates or product exclusions.
Any material conditions applying to a promotion will be communicated clearly
PRICES
All prices displayed on our website are shown in the currency indicated on the relevant page.
The total price of your order, including applicable delivery charges, will be displayed before you complete your purchase.
For international orders, additional customs duties, import taxes or local charges may apply depending on the destination. Where these are not collected by BROCLAD at checkout, they may be payable by the recipient in accordance with the rules of the destination country.
UK online sellers must clearly provide the total price and delivery costs or explain how those costs will be calculated before the customer places the order.
Payment Methods
